These terms apply to VPNLM accounts, subscriptions and network acceleration services. Please read these terms and related policies before getting started. If you have questions about the service scope or billing rules, contact support through a ticket in the user panel. Using the service means you accept these terms, without affecting any rights you have under applicable law.
Services and Scope
VPNLM provides network acceleration subscriptions for cross-border access, covering 110+ countries / 240+ routes and supporting Windows / macOS / iOS / Android / Linux. The service includes access to routes associated with your plan, subscription details and links to obtain client apps. Available features are as shown in the user panel.
Network acceleration does not grant permission to use any destination website or app. Regional requirements, account eligibility, content licenses and fees for AI tools, streaming platforms and other international services are determined by their respective providers. You must still meet each destination service's requirements, and VPNLM does not guarantee that every destination service will always be available.
Account and Subscription Rules
No email address is required; create an account with a username and password. Keep your login credentials and subscription information secure, and do not post them on public pages, in groups or in code repositories. If you discover that credentials have been exposed or used unusually, change your password promptly and submit a support ticket to request help with the relevant subscription credentials.
There is no device limit for simultaneous connections on devices used by the account holder. This does not permit sharing your account with others. You may not resell, rent or transfer a subscription, or provide shared access to other users without authorization. You are responsible for activity on your own devices and under your account.
Monthly subscription data resets each month on the activation date. If you upgrade mid-cycle, the price difference is prorated for the remaining days. Data packages remain available until used and never expire. See the Plans page for prices and data allowances. Before paying, check your selected plan, allowance and billing rules. An unlimited device count does not change a plan's data allowance.
Lawful Use
You must comply with the laws and regulations that apply where you are located and to your activities, as well as the terms of use of destination websites and apps. Do not use the service for illegal activities, to violate another person's privacy or intellectual property, or to distribute content prohibited by law. Using a network acceleration service does not remove your own compliance obligations.
You may not use routes to send spam, distribute malware, launch network attacks, access systems without authorization or commit fraud. Do not deliberately consume route resources, disrupt other users' connections or attempt to undermine this service's account, billing or access management systems. VPNLM may take necessary measures when suspected abuse occurs.
Service Availability and Scope of Responsibility
Connection performance depends on your local network, carrier routing, device configuration, route maintenance and the status of destination services. Routes may be temporarily interrupted due to faults or maintenance. The service does not guarantee a specific speed, latency or continuous availability. Keep an alternative connection for important work, and save your files and task progress independently.
If an issue occurs, you can submit its time, client messages and necessary troubleshooting details. Do not provide passwords, full subscription URLs or other sensitive credentials. VPNLM will address service issues based on the information available. Account restrictions, content changes or faults affecting third-party services are outside the direct control of this service. Nothing in these terms excludes liability that cannot be excluded by law.
Restrictions and Account Termination
If an account is used for resale or sharing, unlawful purposes, malicious attacks or other serious violations of these terms, VPNLM may suspend relevant connections, restrict the account or terminate the service, as appropriate. To address an ongoing risk, VPNLM may take necessary action first and then explain the reason through the user panel.
If you disagree with a restriction, submit an explanation and request a review through a user panel support ticket. Provide only the information needed to handle the matter, and do not include another person's sensitive information. Account restrictions and refund requests are handled under their applicable rules; these terms do not add any new grounds for excluding refunds.
Changes to These Terms and Related Policies
When service rules change, this page will be updated with the revised terms and the month of the latest update. Important changes affecting account use or subscription benefits will be explained in site announcements or through the user panel. Review any changes before continuing to use the service. If you have questions, submit a support ticket. Changes will not retroactively diminish rights already acquired under applicable law.
You may request a full refund for any reason within 30 days of your first payment. See the Refund Policy for instructions.
See the Privacy Policy for how personal information is handled, and the Plans page for plan details and billing information.